Returns & Exchanges
Every item is made to order specifically for you, which means we don’t hold stock to swap sizes or colors on the fly. Here’s how we handle it when something’s not right.
Faulty or damaged items
If your order arrives damaged, misprinted, or defective, we’ll fix it — full replacement or refund, your choice. Email cheers@thehandpull.com within 14 days of delivery with:
- Your order number
- A photo of the issue
- A quick description of what’s wrong
We’ll get a replacement moving or issue a refund once we’ve confirmed the fault — usually within a few business days.
Wrong size or changed your mind
Because each item is printed on demand for your order, we’re not able to offer returns or exchanges for sizing issues or a change of mind. Please check the size guide on each product page carefully before ordering — if you’re between sizes or unsure, email us and we’ll help you figure out the right fit before you buy.
What’s not covered
- Items damaged after delivery through normal wear, washing outside the care instructions, or misuse
- Orders where the wrong size/color was selected at checkout (we’re happy to help you get it right next time — just reach out)
How refunds work
Approved refunds go back to your original payment method. Processing time depends on your bank or card provider, typically 5–10 business days after we issue it.
Questions before or after you order — cheers@thehandpull.com is always open.